About the Role
As a Helpline Support Worker, you’ll be on the frontline providing essential support to young people accessing Youthline’s Helpline through text, phone, email, and webchat. You’ll also be a key support to Helpline Volunteers, providing mentoring, clinical guidance, and helping to manage risk in real-time.
This is a permanent, full-time role on a 4x4 roster (four days on, four days off).
- Day shifts (8am–6pm) are worked from Youthline’s Epsom office
- After-hours shifts (6pm–8am) are worked remotely from home
Key Responsibilities:
- Deliver person-centred, strength-based support to Helpline clients
- Provide clinical leadership and mentoring to Helpline Volunteers
- Conduct and guide risk assessments and escalate as required
- Maintain quality documentation and contribute to continuous improvement
- Support a positive, inclusive, and safe team environment
- Registration under the HPCA Act, NZAC, DAPAANZ, or as a registered Social Worker
- Experience in a mental health, counselling, or crisis support role
- Strong risk assessment and clinical decision-making skills
- Empathy, emotional regulation, and the ability to lead under pressure
- Experience working in telehealth is highly desirable
- The chance to make a direct impact on the wellbeing of rangatahi in Aotearoa
- A strong clinical team culture with support and supervision
- Hybrid working structure offering both in-office and remote shifts
- Work for a mission-driven organisation deeply rooted in community
Apply Today!!
Or for a confidential discussion or to express your interest, please contact:
Robbie McKenzie
Director, RWR Health
�55357;�56542; 027 519 4993
�55357;�56551; robbiem@rwrhealth.co.nz